If you offer 24 hour access to your facility, it's not unreasonable to expect 24 hour service. He referred us to a host who explained that we would have to come back when the rewards club was open to receive a new account and any new sign up benefis. We then asked a gentleman on the floor who appeared to be a table game supervisor. We were reluctantly greeted by a man who told us he couldn't help us with a new sign up, only a reprint of an existing account. The rewards desk was closed for the evening, so we were sent to the poker room for new reward card sign up. We arrived late evening, and a few of the people in our party wanted to sign up for new rewards cards. They never said they were sorry, or offered to help in any way. I spoke to 3 rd manager 3 hours later who as if he could absolutely do nothing to help us as we are stuck here awaiting our truck, because we haven't ' played enough'. I called again 3 hours later and spoke to second manager who promised to call back and never did. He took my number and promised to call back. I didn't 'gamble enough' I informed them security said they weren't aware if their security cameras were working and I felt this was due to their poor security and that is why I was asking, I called to talk to a host manager and talked to manager from harrahs. I asked for some meal comp coupons as we now had no vehicle to get food and was told no. The Horseshoe Casino was AWFUL about the incident.

The Hilton Garden inn was VERY gracious, apologetic, polite and gave us a comped room to stay in until the truck is able to be fixed.

We called police, security, had truck towed to get it fixed.

We gambled, ate dinner and went out in am after breakfast to find someone had destroyed the lock on my husbands truck, broken in and stripped out the ignition in an attempt to hot-wire our truck and steal it. We stayed at the Hilton garden inn attached to the Horseshoe casino in council bluffs.

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